top of page

Shipping & Returns

Shipping Policy

At 502 Health, we are committed to delivering your healthcare products with utmost care and efficiency. In the rare event that you receive damaged products, we offer a hassle-free return process, free of charge. Please read our shipping policy carefully to understand the details:

Damaged Products Return Policy:

  1. If you receive products that are damaged during shipping, we apologize for any inconvenience caused and are here to help.

  2. To initiate a return for damaged products, please connect with our support center via email at support@502health.com or through our live chat feature on our website.

  3. Our dedicated support team will guide you through the return process and provide you with a return authorization code.

  4. Ensure that you retain the original packaging and all accompanying documentation for the damaged products.

  5. Once you have the return authorization code, pack the damaged products securely, preferably in their original packaging, and include the provided return code with the package.

  6. Ship the package back to us using the prepaid shipping label we will provide, ensuring that it is sent within the specified timeframe.

  7. Upon receiving the damaged products, our team will inspect them to confirm the damage.

  8. If the damage is verified, we will promptly process the return and offer you a replacement or a refund, according to your preference.

General Shipping Information:

  1. 502 Health offers shipping to most locations within the US.

  2. We aim to process and dispatch orders within 5 business days from the date of order placement.

  3. Delivery times may vary depending on your location and shipping method. Please refer to the estimated delivery time provided during the checkout process.

  4. Shipping costs will be calculated and displayed at checkout based on the weight and destination of your order.

  5. We partner with reputable shipping carriers to ensure timely and secure delivery of your products.

  6. Once your order is shipped, you will receive a shipping confirmation email with tracking details to monitor the status of your delivery.

Note:

  • It is essential to report any damages within 3 days of receiving the products to be eligible for a free return.

  • Our return policy applies only to damaged products and does not cover returns for reasons other than shipping damages.

For any queries or assistance regarding our shipping policy or damaged products returns, please don't hesitate to contact our support center via email at support@502health.com or through our live chat on the website. Your satisfaction is our top priority, and we are always here to help you.

Return & Exchange Policy

At 502 Health, we want you to be completely satisfied with your healthcare products. If, for any reason, you are not happy with your purchase, we offer a straightforward return process. Please review our return policy below:

1. Eligibility for Returns:

  • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

  • Returns must be initiated within 3 days from the date of delivery.

2. Return Process:

  • To start the return process, please contact our support center via email at support@502health.com or through our live chat on the website.

  • Our support team will guide you through the return process and provide you with a return authorization code.

  • Ensure that the product is securely packed, preferably in its original packaging, and include the provided return code with the package.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to damaged products, in which case, we will provide a prepaid shipping label.

  • We recommend using a trackable shipping method to ensure the safe return of the product.

  • The return shipping address will be provided by our support team when you initiate the return process.

4. Inspection and Refunds:

  • Once we receive the returned product, our team will inspect it to verify its condition.

  • If the product is in the original condition, we will process your refund using the original payment method.

  • Please allow 5 business days for the refund to be reflected in your account after processing.

5. Exchanges:

  • If you wish to exchange the product for another variant or item, please mention it during the return process.

  • Exchanges are subject to product availability, and any price difference will be adjusted accordingly.

6. Non-Returnable Items:

  • Certain items, such as perishable goods, personal care products, and items marked as final sale, are non-returnable for hygiene and safety reasons.

7. Customer Support:

  • For any inquiries or assistance regarding returns, please don't hesitate to contact our support center via email at support@502health.com or through our live chat on the website. We are here to ensure your satisfaction and resolve any issues you may have.

502 Health values your trust and satisfaction, and we strive to provide a seamless return experience for you. Our goal is to make sure you are delighted with every aspect of your purchase. Thank you for choosing 502 Health for your healthcare needs.

bottom of page